Understanding the status of your My CFIA service request
One of the major benefits of using My CFIA to do business with the agency is the ability to track the status of your service requests.
If you've applied for a licence, permit, registration, or certificate using My CFIA, it's important that you check the status of the request so you're aware if:
- your service request is on hold pending payment or more information is required
- your service request has triggered an inspection
- your service request is awaiting processing
- the permission you requested has been issued or denied
How to track the status of your service request
To track the status of a service request submitted or saved:
- sign in to your My CFIA account
- select the party that you submitted the service request under
- scroll down to the Service Request section of your profile dashboard
- find the request you'd like to track the status of with the help of the Request ID and Application Name columns
- refer to the Status and Status Reason columns beside the service request to see its status
Definitions of all possible statuses
Status | Case type | Status reason | Definition |
---|---|---|---|
Active | Export or permission | Open – Draft | You haven't submitted your service request. You may need to add more information before we can process your request. |
Active | Export or permission | Open – Submitted | You have submitted your request. |
Active | Export or permission | In progress – Preliminary review | A CFIA agent needs to review your service request to make sure it's complete and meets requirements. |
Active | Permission | In progress – Technical review | A CFIA agent needs to check your service request to see if it's valid and can be accepted. |
Active | Export or permission | In progress – Technical review stage 2 | A CFIA agent with more expertise needs to review your service request to make sure it's valid. |
Active | Export or permission | In progress – Technical review stage 3 | A CFIA agent with more expertise needs to review your service request to make sure it's valid. |
Active | Export or permission | In Progress – Portal task complete – Review pending | A CFIA agent needs to review the portal task that you completed recently. |
Active | Export | In progress – Awaiting technical guidance | Additional guidance (to support the export case) is being sought outside of the Service unit. |
Active | Export or permission | In progress – CFIA inspection triggered | Inspection staff need to review your service request. You may need an onsite inspection to complete the service request. |
Active | Export or permission | In progress – Issuance in progress | The CFIA is in the process of issuing the permission or certificate you have requested. |
Active | Export | In progress – Awaiting payment decision | We are calculating the case processing fees for the service request. |
Active | Permission | On hold – Awaiting information from applicant | You've submitted your permission application, but we need more information before we can process your request. |
Active | Export | On hold – Awaiting ASP inspection | An ASP (Alternate Service Provider) inspection needs to happen before your application for an export certificate can continue. |
Active | Export or permission | On hold – Awaiting payment | You need to pay for the permission before we can process your request. |
Active | Permission | On hold – Awaiting product/ establishment availability | Your service request is on hold until we can inspect your product or establishment. |
Resolved | Export or permission | Closed – Complete | Your service request is complete and we have issued your permission or certificate. |
Cancelled | Permission | Denied – Enforcement | Your service request is denied for regulatory reasons. |
Active | Export or permission | On Hold – Profile validation pending | Your service request is on hold until a CFIA agent can confirm your profile information. |
Active | Export | In progress – Response investigation | Your export certificate case is being investigated in response to a Foreign Competent Authority (FCA) request. |
Active | Export or permission | In progress – Issuance decision pending | We have reviewed the information you provided. We are making a decision about whether to issue the certificate you requested. |
Active | Export | On hold – Task pending | You must complete a portal task before your service request can proceed. This could include adding more information or supporting documents. |
Active | Export | On hold – Amendment requested | You have requested to amend your service request. |
Active | Export | On hold – Emergency response/ control measure | We have identified a hazard, which we need to mitigate before you can continue applying for an export certificate. This could include a recall, a banned commodity, or a food safety issue. |
Cancelled | Export or permission | Withdrawn – Change in requirements | The Foreign Competent Authority (FCA) has changed their requirements and you withdrew your service request. |
Cancelled | Export or permission | Withdrawn – Requirements not met | The inspection results indicate that your commodity does not meet all requirements. You withdrew your application. |
Cancelled | Export or permission | Withdrawn – Change in information | The information you provided has changed. You withdrew your application. |
Cancelled | Export or permission | Withdrawn – Trade restrictions | There were trade restrictions for your commodity/country. You withdrew your application. |
Cancelled | Export | Withdrawn – Other | You withdrew your application for another reason. |
Resolved | Export or permission | Denied – Requirements not met | Your facility or commodity doesn't comply with domestic and/or Foreign Competent Authority (FCA) regulations. |
Resolved | Permission | Denied – Enforcement | Your application has been denied due to an enforcement action. |
Resolved | Export or permission | Denied – Trade restrictions | Your application is denied because a market access change caused borders to close. This could be because of political sanctions, embargoes, or change in disease and pest statuses. |
Resolved | Export or permission | Denied – Application error | Your application contains an error that needs to be fixed. |
Resolved | Export or permission | Denied – Not Required | You don't need a permission for the service you requested. |
- Date modified: