Contact us – Canadian Food Inspection Agency

Important notice: hours of service – December 24-25

On December 24th and 25th, the NISC's service hours will remain from 7am to 3am (Eastern time) but its telephone line will not be monitored from 6pm on December 24th to 7am on December 26th (Eastern time). If you need to reach the NISC for assistance during this time period, please email

Phone, email and address information for questions, complaints, appeals, applications or permissions.

By phone

For general or media questions, or if you have a question about your food licence.


Send us a question or comment via our website.

Inspections and investigations

Contact an office near you.


Request an authorization or get help with import requirements.


Licenses, permits, registrations, exemptions, authorizations, and permissions to move.

Food safety or labelling issues

How to report a concern.

Complaints and appeals

Steps to send a complaint or appeal a CFIA decision.

Pre-market applications

Livestock feed, Plant Breeders' Rights, fertilizer, crop variety, plant with novel traits, veterinary biologic.

Produce inspections

To resolve buyer-seller disputes over the quality of shipped fresh fruit and vegetables.

Animal health offices

Check office hours, or report a suspected case of animal disease immediately.

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