My CFIA - User guidance

Frequently asked questions

Answers to general questions including enrolment, alternative service providers, and export-related services.

Sign up for a My CFIA account

What you need to know before creating a My CFIA account and a profile for your business.

How to assign an Alternate Profile Manager in My CFIA

Step-by-step instructions in how to assign an Alternate Profile Manager in My CFIA.

Manage your account

Step-by-step instructions to help you manage your My CFIA account.

Manage your account

Step-by-step instructions to request permissions, export certificates, and modify an application.

Complete a portal task in My CFIA

Step-by-step instructions to help you complete a portal task in My CFIA in order to address a service request that requires your attention.

Print a permission in My CFIA

Step-by-step instructions on how to print a permit, licence, registration or certificate issued through My CFIA.

Requesting a Certificate of Free Sale using My CFIA

Step-by-step instructions to help you request a Certificate of Free Sale using My CFIA.

Add additional establishment information into My CFIA

How and why to add additional establishment information into My CFIA.

How to complete a payment in My CFIA

Answers to payment specific questions in My CFIA.

How to withdraw a service request

Step-by-step instructions on how to withdraw a service request in My CFIA

Understanding the status of your My CFIA service request

Step-by-step instructions on how to track the status of a service request you have submitted or saved.

How to make amendments to an issued permission

Step-by-step instructions on how to amend an issued permission.

Videos

My CFIA

Your access to online services

Duration: 1:18

Watch this video to learn more about My CFIA online services.

Requesting a Safe Food for Canadians Licence

Requesting a Safe Food for Canadians Licence

Duration: 5:32

Learn how to request a Safe Food for Canadians Licence using My CFIA.

GCKey tutorial

GCKey tutorial

Duration: 3:44

A GCKey is your passport to Government of Canada online services. This tutorial will walk you through how to get your GCKey step-by-step.

Applying for a Safe Food for Canadians Licence using single or multiple My CFIA profiles

In this video series, we look at how Anna would apply for an SFC licence using single or multiple profiles for her pasta sauce business.

Multiple My CFIA profiles

Multiple My CFIA profiles

Duration: 1:21

Multiple My CFIA profiles are most suited to businesses that have multiple establishments, organizational units or business divisions that want to interact with the CFIA independently.

Single My CFIA profiles

Single My CFIA profiles

Duration: 0:42

A single My CFIA profile is most suited to businesses that want to manage all business interactions with the CFIA through a head office or a single location.

Licensing considerations

Licensing considerations

Duration: 0:58

Your food business may need to meet new requirements including licensing, preventive controls, and traceability now that the Safe Food for Canadians Regulations are in force. Your business can apply for the recommended one licence per establishment regardless of whether you have a single or multiple party profiles.

Note

We will continue adding user guidance for common difficulties experienced in My CFIA. If guidance on this page does not help with an issue you are experiencing with My CFIA, please call 1-800-442-CFIA (2342).

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