An Importer's Guide to Canadian Food Inspection Agency (CFIA) Inspections

Rights and responsibilities

What can I expect from a CFIA inspection?

A Canadian Food Inspection Agency (CFIA) inspector is a federal employee who has the legal authority to enter your property or place of business to conduct an inspection. This person is authorized to do so by Canada's food, plant and/or animal legislation.

Inspections are done for a specific purpose: to verify compliance with the requirements of legislation.

There are various types of inspection. These include the following:

  • scheduled inspection
  • targeted or product specific inspections at the border
  • unannounced inspection (such as responding to a complaint or concern of a citizen or employee or a referral from a federal, provincial/territorial or municipal government department or agency)
  • inspection in emergency situations, such as an animal disease outbreak
  • inspection for requested services
  • follow-up inspection due to previous non-compliance

CFIA inspectors abide by the CFIA values and ethics principles found in The Canadian Food Inspection Agency and Its Regulated Parties, Stakeholders and Partners: An Ethical Relationship and Statement of Rights and Service.

When CFIA inspectors are on your property, at your place of business or are conducting an inspection, they will

  • identify themselves to you, and
  • treat you in a fair, respectful and unbiased manner.

When arriving for the first time, the inspector will present photo identification. This may be supplemented with a metal badge.

The inspector will ask to speak with the person in charge or the pre-identified contact, and explain the purpose of the inspection and any areas that may be of specific concern.

Please ensure the inspector is aware of any safety concerns or procedures and any biocontainment controls while on your property.

While on-site, the inspector will collect information to verify compliance with the legislative requirements and make notes to record details of the inspection. The inspector may, for example

  • ask to speak with the people involved,
  • review records,
  • collect samples,
  • take photographs, and
  • copy documents.

You are legally required to provide information to, and assist, an inspector, when requested.

TIP: If you have questions or need clarification on any aspect of your inspection, please ask your inspector at any time.

How should I prepare for an inspection?

Like any business, you must know your legal obligations and comply with those laws. The CFIA is committed to providing consistent and professional service in fulfilling our legislative mandate. In return, we ask that you do the following.

  • Treat our employees in a courteous and respectful manner.
  • Understand the role our employees perform.
  • Be aware of the ethical obligations that govern the actions of CFIA officials.

If you have any questions about your inspection, speak with your local inspector or CFIA office. We can provide you with complete, accurate, and timely information that explains the laws and policies that apply to you.

Also, keep your records and supporting documents organized, readily accessible and available. Providing the inspector with complete, accurate and timely information will assist in completing the inspection more quickly and effectively. It is your responsibility to ensure that the products you are importing into Canada meet the legal requirements.

What will be looked at during an inspection?

Depending on the purpose of the inspection, the CFIA inspector will look at some or all of the following:

  • product being imported
  • product packages and labels, where applicable
  • required import documentation.

In addition to inspecting the product, and interviewing you and other individuals involved, the inspector has the authority to access and copy relevant records.

These include the following:

  • licences, registrations, permits and/or certificates
  • import documents (such as import manifest, weigh bills, and assessment of inspection systems in place in exporting countries)
  • written product descriptions
  • sampling and testing results
  • other data or records required

TIP: It is important to supply the inspector with accurate information and answers, when requested. If you do not have the information or know the answer at that time, you should tell the inspector when and how you will supply the information at a later date. Delays in providing information can delay finalizing the inspection.

What are my rights during an inspection?

When dealing with us, you will be treated with respect, professionalism, fairness, and impartiality. You have the right to

  • require that our staff identify themselves and explain why they are contacting you;
  • discuss your responsibilities;
  • ask questions or ask for clarification on any aspect of the inspection process;
  • request copies of educational material, including relevant legislation and fact sheets; and
  • receive information in the official language of your choice (English or French).

What happens after an inspection?

When the inspection is done, the inspector will review notes and observations made. If necessary, further information may be requested.

The inspector will tell you about any issues, such as non-compliance with the law and will explain the next steps to be taken, such as corrective action required.

You may receive an inspection report immediately following the inspection or you may be provided with one at a later date, once the inspection is finalized. The time required to finalize inspection results can vary. For example, if the inspector needs to wait for laboratory test results or do further record analysis, the inspection will take longer to finalize.

What happens if the inspector identifies non-compliance?

You may be faced with a situation where the inspector identifies that something is not complying with the law. In these instances, the inspector has a range of tools available. Depending on the legislation being applied, an inspector may

  • provide educational material, including copies of relevant legislation, fact sheets and pamphlets; or
  • ask you to store a product or remove it to another place for storage.

More serious actions could also be taken, depending on the circumstances. The inspector may

  • issue a corrective action request that requires you to correct the non-compliance within a certain time period;
  • order you to remove a product from Canada;
  • order you to return a product to its place of origin;
  • order you to destroy a product;
  • seize and detain a product;
  • suspend, cancel or revoke licences, registrations and permits;
  • issue an Administrative Monetary Penalties (AMPs) Notice of Violation with Warning or Penalty, where applicable; or
  • refer the matter to Area Enforcement and Investigation Services for investigation and potential prosecution.

What are my rights after an inspection has taken place?

After an inspection, you have the right to

  • speak to your local CFIA office about the service you have received;
  • be advised of the reasons for our decisions in writing, where practical or legally required;
  • receive written documentation outlining the rules of a destruction or regulatory order;
  • receive information in the official language of your choice (English or French);
  • obtain information under the provisions of the Access to Information Act;
  • have your privacy protected, as set out by the Privacy Act;
  • contact the CFIA’s Complaints and Appeals Office to submit a formal complaint and seek redress through the courts.

Where do I go for more information?

For more information about the CFIA, visit our website.

If you need information about the legal requirements that apply to your operation or business, visit

To learn more about the CFIA's Statement of Rights and Service, visit our website.

If you have specific questions regarding the inspection, talk to your inspector, or reach one of our Area offices.

Atlantic Area Office
1081 Main Street
P.O. Box 6088
Moncton, New Brunswick
E1C 8R2
Telephone: 506-777-3939
Fax: 506-777-3942

Quebec Area Office
2001 Robert-Bourassa Boulevard
Room 746-C
Montreal, Quebec
H3A 3N2
Telephone: 514-283-8888
Fax: 514-283-3143

Ontario Area Office
174 Stone Road West
Guelph, Ontario
N1G 4S9
Telephone: 519-837-9400
Fax: 519-837-9766

Western Area Office
1115-57 Avenue NE
Calgary, Alberta
T2E 9B2
Telephone: 403-292-4301
Fax: 403-292-4551

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