The Canadian Food Inspection Agency (CFIA) has developed a Statement of Rights and Service for Producers, Consumers and Other Stakeholders, and six accompanying guides to inspection (for producers, consumers, processors, animal transporters, importers and exporters).
The objective of the statement and guides is to offer CFIA staff and stakeholders a clear, plain language explanation of the CFIA's commitment to
- transparent decision making,
- accessible and timely information,
- fair, respectful and unbiased interactions with stakeholders, and
- responsiveness and continual improvement
The statement and guides were developed to clearly articulate roles and responsibilities, allowing stakeholders to become more familiar with what the CFIA does and what they can expect when they are dealing with us.
The statement and guides outline the following:
- what the CFIA does,
- what our service standards are,
- what stakeholders' rights and responsibilities are when interacting with the CFIA, and
- how stakeholders can reach us.
The statement and guides also reference the CFIA's expectations of regulated parties as outlined in the CFIA brochure The Canadian Food Inspection Agency and Its Regulated Parties, Stakeholders and Partners: An Ethical Relationship.
Public sector organizations are increasingly enhancing their transparency, improving access to information and seeking to enhance the overall satisfaction of stakeholders.
- The Canada Border Services Agency and Agriculture and Agri-Food Canada have developed service commitments.
- The Canada Revenue Agency has developed a variety of publications such as the Fairness Pledge and the Taxpayer Bill of Rights.
- Service statements are becoming a common way to describe the principles and behaviours that stakeholders can expect when interacting with government.
The CFIA has recently begun several initiatives to enhance transparency, improve engagement with stakeholders and increase accountability. These include
- developing the brochure The Canadian Food Inspection Agency and Its Regulated Parties, Stakeholders and Partners: An Ethical Relationship, and
- posting Enforcement and Compliance Activities on the CFIA's website.
The Statement of Rights and Service and its accompanying guides will be an important foundation for these and future changes related to service delivery initiatives.
As part of these service delivery initiatives, the CFIA will be launching a complaints and appeals mechanism to allow for a more transparent and accessible way to register complaints and appeals related to
- service delivery,
- administrative errors, and
- regulatory decisions.
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