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The Canadian Food Inspection Agency (CFIA) has developed a Statement of Rights and Service for Producers, Consumers and Other Stakeholders, and six accompanying guides to inspection (for producers, consumers, processors, animal transporters, importers and exporters).

The objective of the statement and guides is to offer CFIA staff and stakeholders a clear, plain language explanation of the CFIA's commitment to

The statement and guides were developed to clearly articulate roles and responsibilities, allowing stakeholders to become more familiar with what the CFIA does and what they can expect when they are dealing with us.

The statement and guides outline the following:

The statement and guides also reference the CFIA's expectations of regulated parties as outlined in the CFIA brochure The Canadian Food Inspection Agency and Its Regulated Parties, Stakeholders and Partners: An Ethical Relationship.

Public sector organizations are increasingly enhancing their transparency, improving access to information and seeking to enhance the overall satisfaction of stakeholders.

The CFIA has recently begun several initiatives to enhance transparency, improve engagement with stakeholders and increase accountability. These include

The Statement of Rights and Service and its accompanying guides will be an important foundation for these and future changes related to service delivery initiatives.

As part of these service delivery initiatives, the CFIA will be launching a complaints and appeals mechanism to allow for a more transparent and accessible way to register complaints and appeals related to

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