Archived - Complaints & Appeals Office (CAO) – Six Month Report (April – September 2015)
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Total Files Received | April – September 2015 Total |
---|---|
Compliments | 31 |
Comments | 5 |
Complaints - new | 36Footnote 1 |
Total Complaints Closed | April – September 2015 Total | Carried over from previous period |
---|---|---|
Complaints closed - new | 30Footnote 1 | |
Complaints closed - carried over | 12Footnote 2 | |
Total complaints closed | 30+ 12=42Footnote 3 |
Closed Complaint Files by Incoming Type | April – September 2015 Total |
---|---|
Service complaints | |
Delay | 7 |
Behaviour/attitude of staff | 9 |
Errors | 1 |
Lack of service orientation | 4 |
Total service complaints closed | 21 |
Regulatory decision complaints | |
Decision challenge | 15 |
Policy challenge | 6 |
Total regulatory decision complaints closed | 21 |
Total closed | 42Footnote 3 |
Closed Complaint Files by Final Outcome | April – September 2015 Total |
---|---|
Files not reviewed or withdrawn | 5 |
Service complaints | |
Founded | 11 |
Unfounded | 8 |
Inconclusive | 0 |
Total service complaints closed | 19 |
Regulatory decision complaints | |
Upheld | 15 |
Reconsidered/amended | 3 |
Total regulatory decision complaints closed | 18 |
Total complaints closed | 42Footnote 3 |
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