Welcome to your Digital Newsletter – The CFIA Chronicle

Your quarterly business update – Winter 2017

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Improving Our Client Experience – a priority for the Canadian Food Inspection Agency (CFIA)

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Did you know that the CFIA responds to more than 100,000 telephone inquiries and processes over 300,000 export certificates every year? That's not all… everyday, our employees connect with our clients from coast to coast to help them meet their regulatory requirements.

Through these connections and a series of industry surveys, we've heard the call for online services and access to CFIA experts, and we've responded with two new services – "My CFIA" and "Ask CFIA".

"My CFIA" is a web portal that offers access to secure online services for clients to conduct business transactions with the CFIA. Whether it's an individual, small business or large producer doing business with us, a "My CFIA" account offers convenient access to CFIA services.

"To develop a good client experience, access to online service is being phased in gradually," says Nicole Bouchard-Steeves, Executive Director of the Operations Modernization Project Office. "As of January 2017, dairy establishments will be able to renew their dairy establishment registrations online. Through 2017, more services will be added and more industry sectors will have access to services online."

By the end of December 2017, all businesses will have easy access to several services online including licenses, permits, registrations and export certificates. Once enrolled, transactions can be managed anywhere, anytime.

To find out what services will be available over the coming months and to enrol for a "My CFIA" account, visit the My CFIA portal. Online help and information is available.

"Ask CFIA" responds to the call for access to CFIA experts. Regulations can sometimes be difficult to understand and apply, and in an effort to help alleviate this, the CFIA is committed to providing plain language guidance and information to clients.

Still have a question? Ask CFIA provides a simple interface that allows our clients to contact us if further clarification is required regarding Canada's food safety, animal health and plant health regulations. By completing an online form (or making a single phone call), questions will be triaged and routed to the appropriate CFIA expert.

We're rolling this service out gradually. In July 2016, we started with the dairy, fish and seafood, and fresh fruits and vegetables sectors. The plan is to make a comprehensive service available by 2018.

"My CFIA and Ask CFIA are the first electronic services in our agenda," notes Jim Butcher, Executive Director, Horizontal Enterprise Management and Integration. "We will continue to foster a culture of service excellence for our clients through the balance of education, awareness and enforcement for the protection of Canada's plant and animal health and the safeguarding of Canada's food supply."

If you have any comments or questions about these new services, email, CFIA-Modernisation-ACIA@inspection.gc.ca.

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Did You Know?

Ask CFIA recently received a Golden Scissors Honourable Mention from the Canadian Federation of Independent Business (CFIB). CFIB judges commented that Ask CFIA was providing just what business owners were looking for: responsive and consistent customer service. Now that's golden! To get answers to your regulatory questions Ask CFIA.

Consultation and Engagement Opportunities

Consultation is a key activity of the Canadian Food Inspection Agency (CFIA). It supports open and transparent government. A number of consultations are underway over the course of winter 2017, including the proposed Safe Food for Canadians Regulations, cost-recovery, food labelling, among others. We encourage you to have a look at the complete list of consultation and engagement opportunities, become informed and have your say.

Questions or Suggestions

If you have questions about regulatory requirements or other technical questions regarding your business, visit Ask CFIA.

If you have questions about one of the articles in The CFIA Chronicle or would like to suggest an article for a future edition, email: CFIA-Modernisation-ACIA@inspection.gc.ca

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