Twitter Terms of Use

We are committed to providing Canadians with timely information about our policies, programs, services and initiatives through our two official Twitter accounts:

This Terms of Use explains what people can expect from us on Twitter. Currently we use English and French accounts to share information on food safety and animal health. These terms are reviewed periodically and may be amended at any time.

For more information on how the CFIA communicates across social media platforms, including how we carry out our legislative and policy obligations please refer to our Protocol for Official Communications Use of Social Media.

By participating and interacting on CFIA's Twitter accounts you are agreeing to these Terms of Use; therefore, ensure you keep up to date with our latest Terms of Use here.

In addition, by using Twitter, you are also indicating your understanding and acceptance of Twitter's Terms of Service and Twitter Rules which govern your access and use of Twitter.

Availability and Content

Our Twitter accounts are primarily used as a secondary channel for posting information that is available on our website. The following outlines our hours of operations and the topics we tweet about from each of our accounts.

@CFIA_Canada

  • we aim to share messages Monday to Friday, from 8:00 a.m. to 8:00 p.m. Eastern Standard Time
  • followers can expect tweets, such as, but not limited to:
    • Information on plant health regulations, policies and programs;
    • Information on Agency transformation, transparency, and inspection modernization initiatives;
    • Announcements and updates on consultations about Agency programs and policies; and
    • Announcements concerning corporate recruitment and the release of corporate reports

@CFIA_Food

  • we aim to share messages and respond to questions Monday to Friday, from 8:00 a.m. to 8:00 p.m. Eastern Standard Time
  • we provide automated food recall alerts generated by RSS feeds on a year-round, 24-hour basis
  • followers can expect tweets related to food safety, such as, but not limited to:
    • food recalls and allergy alerts;
    • food safety information and tips;
    • results from food sampling, inspection and testing programs; and
    • news releases on food safety regulations, policies, programs and initiatives.

@CFIA_Animals

  • we aim to share messages and respond to questions Monday to Friday, from 8:00 a.m. to 8:00 p.m. Eastern Standard Time
  • followers can expect tweets related to animal health, such as, but not limited to:
    • animal health and diseases;
    • biosecurity tips; and
    • news releases on animal health regulations, policies, programs and initiatives.

Note: We are not responsible nor accountable should users not be able to access our information in the event that Twitter becomes unavailable.

Links

We provide links to related content on our website when possible.

We sometimes provide links to non-Government of Canada websites, such as in a retweet, solely for the convenience of our followers. We are not responsible for the accuracy, currency, or reliability of the content of other websites, nor do we endorse the websites or their content.

Retweets

We may occasionally retweet (RT) information posted by other accounts that we think is valuable to our followers.

Retweeting should not be interpreted as an endorsement of the originator or of any organization, product or service the tweet refers to, nor should it be taken as an indication of a shift in the Agency's current official position.

Users may retweet the CFIA's tweets, provided that the CFIA's content is not changed.

Following and Followers

We follow other government departments and agencies, international bodies, as well as organizations that relate to the CFIA's mission. Our decision to follow a particular Twitter account does not imply endorsement of the account holder or its content.

We will not follow individual users or commercial or political organizations.

The appearance of a Twitter user as a follower of our account does not imply endorsement by the CFIA.

We will block followers who violate our terms of use.

Comments, Direct Messages and @replies

We welcome feedback, questions and ideas, and expect the general rules of respectful conversation will be followed. Our responses to direct messages and @replies will be made in the official language of origin.

We reserve the discretionary right to monitor the content posted on Twitter and may, without notice or liability to followers or any other person, take steps to inform Twitter if a follower does not abide by Twitter's Terms of Service and Twitter Rules.

We will block followers who violate our Terms of Use and where their content is deemed to fall into any of the following categories:

  • Unlawful, illegal, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, derogatory, discriminatory or that may incite or instruct anyone to undertake such activities;
  • Content you do not have a right to make available under any law or under any contractual or fiduciary relationships;
  • Infringes intellectual property rights or the proprietary rights of others;
  • Is confidential, sensitive or otherwise inappropriate to be placed on CFIAs page or in a public forum generally.

Contact Information

For questions related to our use of Twitter, send an email to Social.Media@inspection.gc.ca

For additional information about our policies, programs, services and initiatives, complete our online comments and feedback form.

For media enquiries, reporters are asked to refrain from submitting questions on Twitter and instead are encouraged to:

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