Making an online payment in My CFIA

After you've submitted a new service request in My CFIA, you may receive an email message notifying you that payment must be made before a service request can be processed or a permission, such as a licence or permit, can be issued.

A "Payment Task Notification" will be sent to the person who submitted the application for the service and may look like this:

Le texte français suit le texte anglais.

Please note that a new Payment Task has been assigned to your service request. Please login to My CFIA (http://inspection.gc.ca/about-the-cfia/my-cfia/eng/1482204298243/1482204318353) to confirm amount and remit payment. The service request cannot be completed until payment is made.

If you have any questions about this task you may contact the CFIA at:
*Tel: 1-800-442-2342.

Thank you,
CFIA

Veuillez noter qu'une tâche relative au paiement a été assignée à votre demande de service. Veuillez-vous connecter à Mon ACIA (http://inspection.gc.ca/au-sujet-de-l-acia/mon-acia/fra/1482204298243/1482204318353) pour confirmer le montant et procéder au paiement. La demande de service ne peut être complétée tant que le paiement n'a pas été effectué.

Si vous avez des questions à ce sujet, vous pouvez communiquer avec l'ACIA en composant le numéro de téléphone suivant :
*1-800-442-2342.

Merci,
L'ACIA

To make your payment online, you must sign in to your My CFIA account.

Once signed in, make sure your validated party associated with the payment task is selected by clicking the white drop down box under "Party Administration", clicking on the proper validated party and clicking "select":

screen capture of the My CFIA dashboard page, showing how to select the correct party from the drop down list.

Now scroll down to the "Service Request" section of your party profile dashboard, where you will be presented with all previously submitted service requests. This section should look similar to this:

screen capture of the Service Request Dashboard. Description follows.
Description of Service Request Dashboard screen capture

On the Service request tab: Welcome to your Service Request Dashboard. On this page you can view your current or past service requests and create new service requests.

Link: New Service Request

Link: Search Service Requests

Showing results for Service Requests for: NutriFood1 (Validated Party)

Search results appear in a table that includes the following columns:

  • Request ID (hyperlinked)
  • Application Name
  • Service Request Type
  • Created On
  • Date of Submission
  • Status
  • Status Reason
  • Creator/Submitter
  • You can sort the table by column heading or filter using keywords.

You may scroll through your previous service requests or use the filter to find the required service request. Service requests requiring your attention are listed in the Status Reason column as 'On Hold – Awaiting Payment.'

Screen capture of service request results from filtering using the keyword "payment" in the Service Request Dashboard. Desription follows.
Description of Service Request in the Service Request Dashboard

Showing results for Service Requests for: NutriFood1 (Validated Party)

Service request results appear in table with following columns:

  • Request ID (hyperlinked)
  • Application Name
  • Service Request Type
  • Created On
  • Date of Submission
  • Status
  • Status Reason
  • Creator/Submitter
  • You can sort the table by column heading or filter using keywords.

Click on the "Request ID" link of the service request that requires your attention as indicated below:

screen capture of service request results from filtering using the keyword "payment" in the Service Request Dashboard. Desription follows.
Description of Service Request in the Service Request Dashboard

Showing results for Service Requests for: NutriFood1 (Validated Party)

Service Request appears in table with following columns:

  • Request ID (hyperlinked) with an arrow pointing to the Request ID
  • Application Name
  • Service Request Type
  • Created On
  • Date of Submission
  • Status
  • Status Reason
  • Creator/Submitter
  • You can sort the table by column heading or filter using keywords.

After clicking the service request ID link under, "Request ID", you are presented with further details related to your service request. Tasks requiring your attention are marked as 'Incomplete' in the status column. Scroll down to the tasks section on this page, and click the "Action/Edit" link, as indicated below:

screen capture of task required listed on the task required dashboard. Description follows.
Description of Tasks required in the Tasks Dashboard

Showing results for Tasks required for "Status: Active" requests

Tasks appear in table with the following columns:

Name

Description

Status (example of 'Incomplete' status is circled)

Action/Edit (hyperlinked) an arrow is pointing to this link

You will then be presented with the "Task Information" page.

screen capture of Task Information. Description follows.
On this page, you will find information on what needs to be completed before your service request can be processed.
  1. The Description box provides information as to what the payment is for.
  2. The Fees section provides information regarding the fees being charged by item.
  3. The Total Amount section provides the total of the charges identified under the Fees section.
  4. Once you are ready to make payment, click on "Proceed to Payment". You will be presented with the different payment options.
  1. On-Account: If you have a billing account with the CFIA National Accounts Receivable Centre and have entered the On-Account number within your Party profile, it will appear here once it has been verified by the CFIA. If you select this option, the fee will be charged against your CFIA account and we will proceed with processing your application.

    Note: If you wish to apply for a billing account, you may complete an Application for Credit (CFIA/ACIA 0015) and email it to cfia.arcentrecd.acia@canada.ca.

  2. Online: Upon selecting "online" as the payment method, you will be redirected to the Moneris website. Here, you will enter you Visa, MasterCard, or Interac payment information. Once the payment is complete, your application will be processed.
  3. Other: Select "other" as the payment option if you wish to pay through other methods such as over the phone, cheque, or electronic funds transfer (EFT). After selecting "proceed to payment", you will be provided with information as to how and where to make your payment. We will only proceed with processing your application after we have received your payment.
screen capture of Confirm Payment Options. Description follows.
Description of Payment Confirmation

Showing drop-down menu of payment methods available (required):

  • On-Account
  • Online
  • Other

Below there is the option to select which account for the chosen method.

At the bottom there is a button to Proceed to Payment and a note that says once you click on proceed with payment, your transaction with be marked as paid and details handed off to CFIA.

Note: Once you click on "Proceed to Payment", you will not be able to return to this page again.

If you have made a mistake and require assistance with payment, please call 1-855-212-7695.

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