Archived - Complaints & Appeals Office (CAO) – Six Month Report (October 2015 – March 2016)
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Total Files Received | October 2015 – March 2016 Total |
---|---|
Compliments | 17 |
Comments | 2 |
Complaints - new | 46Footnote 1 |
Total Complaints Closed | October 2015 – March 2016 Total | Carried over from previous period |
---|---|---|
Complaints closed - new | 37Footnote 1 | |
Complaints closed - carried over | 6Footnote 2 | |
Total complaints closed | 37+ 6=43Footnote 3 |
Closed Complaint Files by Incoming Type | October 2015 – March 2016 Total |
---|---|
Service complaints | |
Delay | 3 |
Behaviour/attitude of staff | 3 |
Errors | 1 |
Lack of service orientation | 2 |
Total service complaints closed | 9 |
Regulatory decision complaints | |
Decision challenge | 30 |
Policy challenge | 4 |
Total regulatory decision complaints closed | 34 |
Total closed | 43Footnote 3 |
Closed Complaint Files by Final Outcome | October 2015 – March 2016 Total |
---|---|
Files not reviewed or withdrawn | 8 |
Service complaints | |
Founded | 7 |
Unfounded | 0 |
Inconclusive | 0 |
Total service complaints closed | 7 |
Regulatory decision complaints | |
Upheld | 23 |
Reconsidered/amended | 5 |
Total regulatory decision complaints closed | 28 |
Total complaints closed | 43Footnote 3 |
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