Archived - Complaints & Appeals Office (CAO) - Six Month Report - October 2013 – March 2014
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| Total Files Received | October 2013 – March 2014 Total |
|---|---|
| Compliments | 10 |
| Comments | 3 |
| Complaints - new | 26Footnote 1 |
| Total Complaints Closed | October 2013 – March 2014 Total | Carried over from previous period |
|---|---|---|
| Complaints closed - new | 22Footnote 1 | |
| Complaints closed - carried over | 6Footnote 2 | |
| Total complaints closed | 22+6=28Footnote 3 |
| Closed Complaint Files by Incoming Type | October 2013 – March 2014 Total |
|---|---|
| Service complaints | |
| Delay | 4 |
| Behaviour/attitude of staff | 5 |
| Errors | 2 |
| Lack of service orientation | 3 |
| Total service complaints closed | 14 |
| Regulatory decision complaints | |
| Decision challenge | 13 |
| Policy challenge | 1 |
| Total regulatory decision complaints closed | 14 |
| Total closed | 28Footnote 4 |
| Closed Complaint Files by Final Outcome | October 2013 – March 2014 Total |
|---|---|
| Files not reviewed or withdrawn | 5 |
| Service complaints | |
| Founded | 4 |
| Unfounded | 7 |
| Inconclusive | 0 |
| Total service complaints closed | 11 |
| Regulatory decision complaints | |
| Upheld | 10 |
| Reconsidered/amended | 2 |
| Total regulatory decision complaints closed | 12 |
| Total regulatory decision complaints closed | 28Footnote 4 |
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