Archived - Complaints & Appeals Office (CAO) - Six Month Report - October 2013 – March 2014
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Total Files Received | October 2013 – March 2014 Total |
---|---|
Compliments | 10 |
Comments | 3 |
Complaints - new | 26Footnote 1 |
Total Complaints Closed | October 2013 – March 2014 Total | Carried over from previous period |
---|---|---|
Complaints closed - new | 22Footnote 1 | |
Complaints closed - carried over | 6Footnote 2 | |
Total complaints closed | 22+6=28Footnote 3 |
Closed Complaint Files by Incoming Type | October 2013 – March 2014 Total |
---|---|
Service complaints | |
Delay | 4 |
Behaviour/attitude of staff | 5 |
Errors | 2 |
Lack of service orientation | 3 |
Total service complaints closed | 14 |
Regulatory decision complaints | |
Decision challenge | 13 |
Policy challenge | 1 |
Total regulatory decision complaints closed | 14 |
Total closed | 28Footnote 4 |
Closed Complaint Files by Final Outcome | October 2013 – March 2014 Total |
---|---|
Files not reviewed or withdrawn | 5 |
Service complaints | |
Founded | 4 |
Unfounded | 7 |
Inconclusive | 0 |
Total service complaints closed | 11 |
Regulatory decision complaints | |
Upheld | 10 |
Reconsidered/amended | 2 |
Total regulatory decision complaints closed | 12 |
Total regulatory decision complaints closed | 28Footnote 4 |
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