Archived - Complaints & Appeals Office (CAO) - Six Month Report - October 2012 - March 2013
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Total Files Received | October 2012 - March 2013 Total |
---|---|
Compliments | 25 |
Comments | 4 |
Complaints - new | 32Footnote 1 |
Total Complaints Closed | October 2012 - March 2013 Total | Carried over from previous period |
---|---|---|
Complaints closed - new | 17Footnote 1 | |
Complaints closed - carried over | 14Footnote 2 | |
Total complaints closed | 17+14=31Footnote 3 |
Closed Complaint Files by Incoming Theme | October 2012 - March 2013 Total |
---|---|
Service complaints | |
Delay | 6 |
Behaviour/attitude of staff | 3 |
Errors | 4 |
Lack of service orientation | 8 |
Total service complaints closed | 21 |
Regulatory decision complaints | |
Decision Challenge | 4 |
Policy Challenge | 6 |
Total regulatory decision complaints closed | 10 |
Total Complaints Closed | 31Footnote 3 |
Closed Complaint Files by Final Outcome | October 2012 - March 2013 Total |
---|---|
Files not reviewed or withdrawn | 5 |
Service complaints | |
Founded | 10 |
Unfounded | 4 |
Inconclusive | 4 |
Total service complaints closed | 18 |
Regulatory decision complaints | |
Upheld | 7 |
Reconsidered/amended | 1 |
Total regulatory decision complaints closed | 8 |
Total Closed | 31Footnote 3 |
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