Archived - Complaints & Appeals Office (CAO) - Six Month Report - April - September 2013
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Total Files Received | April - September 2013 Total |
---|---|
Compliments | 5 |
Comments | 3 |
Complaints - new | 35Footnote 1 |
Total Complaints Closed | April - September 2013 Total | Carried over from previous period |
---|---|---|
Complaints closed - new | 29Footnote 1 | |
Complaints closed - carried over | 17Footnote 2 | |
Total complaints closed | 29+17=46Footnote 3 |
Closed Complaint Files by Incoming Theme | April - September 2013 Total |
---|---|
Service complaints | |
Delay | 6 |
Behaviour/attitude of staff | 3 |
Errors | 1 |
Lack of service orientation | 7 |
Total service complaints closed | 17 |
Regulatory decision complaints | |
Decision Challenge | 20 |
Policy Challenge | 9 |
Total regulatory decision complaints closed | 29 |
Total Complaints Closed | 46Footnote 3 |
Closed Complaint Files by Final Outcome | April - September 2013 Total |
---|---|
Files not reviewed or withdrawn | 5 |
Service complaints | |
Founded | 4 |
Unfounded | 8 |
Inconclusive | 2 |
Total service complaints closed | 14 |
Regulatory decision complaints | |
Upheld | 19 |
Reconsidered/amended | 8 |
Total regulatory decision complaints closed | 27 |
Total Closed | 46Footnote 3 |
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